1. Speak to people - there is
nothing as nice as a cheerful word of greetings.
2. Smile at people - it takes 72 muscles to frown and only 14 to smile.
3. Call people by name - the sweetest music to anyone's ear is the sound of his/her own name.
4. Be friendly and helpful - if you want to have friends, be friendly.
5. Be cordial - speak and act as if everything you do were a real pleasure.
6. Be genuinely interested in people - you can like everyone if you try.
7. Be generous with praise - cautions with criticism.
8. Be considerate of the feelings of others - it will be appreciated.
9. Be thoughtful of the opinion of others - there are three sides to a controversy: yours, the other person's and the right one.
10. Be alert to give service - what counts most in life is what we do for others.
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